Privacy Policy
Privacy Policy
Last updated: June 2026
At Loolizoo, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store. By using our website, you agree to the practices described in this policy.
1 Information We Collect
When you visit our store or place an order, we may collect the following types of information:
Name, email address, phone number, billing and shipping address, and payment details (processed securely via our payment provider — we do not store full card details).
Products purchased, order history, and transaction records.
IP address, browser type, device type, pages visited, referring URLs, and time spent on pages — collected automatically via cookies and analytics tools.
2 How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, including sending order confirmations and shipping updates.
Communicate with you about your order, returns, or any support requests.
Send marketing communications (only if you have opted in). You may unsubscribe at any time.
Improve our website, products, and customer experience.
Comply with legal obligations and prevent fraud.
3 Sharing Your Information
We do not sell or rent your personal information. We may share your data with trusted third parties only as necessary to operate our store:
Our e-commerce platform that powers the store and processes your data securely.
Secure third-party processors that handle payment transactions. We never store full card details.
Delivery partners who need your name and address to fulfil your order.
Services like Google Analytics that help us understand how visitors use our website.
We may also disclose your information if required by law or to protect the rights, property, or safety of Loolizoo, our customers, or others.
4 Cookies & Tracking
Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyse site traffic.
| Cookie Type | Purpose |
|---|---|
| Essential | Required for the store to function (e.g. shopping cart, checkout) |
| Analytics | Help us understand visitor behaviour to improve the site |
| Marketing | Used to deliver relevant ads and track campaign performance |
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our store.
5 Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymise it.
6 Your Rights
You have the right to:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Request that we delete your personal data, subject to legal obligations.
Unsubscribe from marketing emails at any time via the link in any email.
To exercise any of these rights, please contact us at info@loolizoo.com.
7 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
8 Children's Privacy
Our store is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will take steps to delete it promptly.
9 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Questions about your privacy?
We're happy to help. Reach out and we'll get back to you promptly.
Contact Us© 2026 Loolizoo. All rights reserved. · Pet Experience Store
Coronavirus note: Veterinary services are provided in accordance with social distancing measures and applicable US government regulations.